Support

Last Updated: 08 July 2026

Soflogs is committed to providing reliable technical support and assistance to our clients. This page explains how you can contact us and receive support for your services.

1. Support Services

We provide support for:

Website Maintenance
Software Applications
Mobile Applications
Hosting Assistance
Performance Optimization
Security Updates
Bug Fixes
Digital Marketing Campaign Support
SEO Assistance
Business Consulting

2. Support Channels

You can reach our support team through:

Email Support
Phone Support
WhatsApp
Scheduled Google Meet or Zoom Meetings
Client Project Communication Channels

3. Support Hours

Our standard support hours are:

Monday to Saturday

9:30 AM – 6:30 PM IST

Support requests received outside business hours will be addressed on the next working day unless covered under a priority support agreement.

4. Response Times

Our typical response times are:

Critical Issues – Within 2 Business Hours
High Priority – Within 4 Business Hours
Standard Requests – Within 1 Business Day
Low Priority – Within 2 Business Days

Actual resolution times may vary depending on issue complexity.

5. What is Covered

Our support services include:

Technical troubleshooting
Website issues
Application bugs
Content updates (where applicable)
Security guidance
Performance improvements
Backup assistance
Server coordination with hosting providers

6. What is Not Covered

Support does not include:

Major redesign requests
New feature development
Third-party software licensing
Issues caused by unauthorized modifications
Services outside the original agreement

These may require a separate quotation.

7. Emergency Support

For critical issues such as:

Website downtime
Security incidents
Payment failures
Server emergencies

Please contact us immediately via phone or email.

8. Contact Support

Soflogs

📍 LIG 933, Krupa Kuteer, KPHB Phase 1, Hyderabad – 500032, Telangana, India

📧 Email: info@soflogs.com

📞 Phone: +91 8121 501 308

🌐 Website: https://soflogs.com